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 Technical Support |
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| RMA |
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| Repair & Services |
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| Home - Services - RMA
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| To process an RMA, the following procedure shall apply: |
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| 1 |
ExaDigm will issue an RMA number via phone, fax or email. This grants a tentative authorization to ship the products to ExaDigm for evaluation. |
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Any ExaDigm unit returned for service must contain all accessories. If a unit arrives at ExaDigm with missing accessories, the missing parts will be replaced at cost to the customer. |
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Upon receipt of a malfunctioning unit, ExaDigm will evaluate the extent of the problem. If no hardware defect is found, ExaDigm will charge a pointerling fee plus the return freight to the customer. |
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The RMA units will be repaired or replaced with another unit at ExaDigm's discretion. The RMA units will then be returned to the customer. |
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Shipping costs will be borne by the customer, except as noted herein or by prior written approval by either party. |
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