RMA

To process an RMA, the following procedure shall apply:

1	ExaDigm will issue an RMA number via phone, e-mail, or fax. This grants a tentative authorization to ship the products to ExaDigm for evaluation.
2	Upon receipt of a malfunctioning unit, ExaDigm will evaluate the extent of the problem. If no hardware defect is found, ExaDigm will charge a "No Problem Found" fee.
3	RMA units that are under warranty will be repaired at no charge and returned to the customer.
4	Non-warranty RMA units: ExaDigm will notify customer of the price to repair the hardware and seek written approval. After repair ExaDigm will return equipment to customer.
5	ExaDigm does not provide "loaner" equipment. Customers may purchase replacements if necessary. Please contact our RMA department for replacement policy.

For RMA questions please contact our RMA department Monday – Friday from 8am – 5 pm PST at (866) 392-8326, option 1 or via e-mail: rma@exadigm.com.